Licensed Vehicle Frequently Asked Questions
Frequently Asked Question
Expand each section below to learn more about licensed vehicles..
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Licensed vehicles play an important role in our community by operating in the interest of public health and safety, and in a manner that protects the passenger. Each year, the vehicle and the driver must meet a list of eligibility criteria – these regulations help ensure passengers enjoy a safe ride in a clean and well maintained car. This is governed by the Licensing By-law, posted in the By-law Library.
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Licensed taxi drivers must have a valid driver’s licence and good driving record, and provide a criminal background check and proof of required insurance coverage each year, among other requirements. Visit the Business Licensing section to view the requirements for different licences.
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The City encourages residents to use licensed services, as they are regulated to ensure they are clean, safe and well maintained. If you choose to use an unlicensed service, you should be aware of matters relating to safety, insurance and customer rights in the event of an accident or other issue.
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Ride-sharing services are licensed by the City of Vaughan. You may contact the City directly to find out whether a particular ride-sharing service provider is licensed. Visit the Business Licensing section to view the requirements for different licences.
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Complaints about a ride can be filed by contacting the City of Vaughan at 905-832-2281, service@vaughan.ca or online.
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Yes. In fact, the City of Vaughan introduced the first accessible taxi service in York Region that’s on demand and at a meter rate. This service is provided by Astro Taxi, City Taxi and Minute Taxi. For more information, visit our Accessible Taxi webpage.