Accessibility
The City of Vaughan is committed to treating all people in a way that allows them to maintain their dignity and independence. The City believes in integration and fair access for residents, visitors and employees with visible or non-visible disabilities.
The City promises to meet the needs of people with disabilities in a timely manner by preventing and removing barriers to accessibility, and supporting the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Accessible formats or communication supports are available upon request. Email requests to accessibility@vaughan.ca.
News and Updates
How could City services be more accessible?
Have you experienced a barrier when using a City service? Do you have ideas on how we can remove barriers to be more accessible? Provide your accessibility feedback so we can create a more inclusive and barrier-free environment for all residents, businesses and visitors.
2023-2027 Multi-Year Accessibility Plan
Council approved the City’s 2023-2027 Multi-Year Accessibility Plan. Read the plan to learn how we’re continuing to build an accessible city.
GoodMaps: Indoor Navigation
The City of Vaughan continues to take significant steps forward in its commitment to advancing accessibility. In December 2024, the City, in partnership with CNIB Access Labs, officially launched a Wayfinding Pilot Project that uses innovative technology to advance accessibility in several City facilities.
With the use of a free specialized app called GoodMaps: Indoor Navigation, people with vision-related disabilities and other diverse visitors, including people who use wheelchairs or mobility devices, can access precise turn-by-turn directions via guided audio or visual navigation to independently find their way around the following six City facilities:
- Vaughan City Hall (2141 Major Mackenzie Dr.)
- Chancellor Community Centre and Ansley Grove Library (250 Ansley Grove Rd.)
- Civic Centre Resource Library (2191 Major Mackenzie Dr.)
- Dufferin Clark Community Centre and Dufferin Clark Library (1441 Clark Ave. W.)
- North Thornhill Community Centre and Pleasant Ridge Library (300 Pleasant Ridge Ave.)
- Pierre Berton Resource Library (4921 Rutherford Rd.)
Available on the Apple App Store and Google Play, the app gives users real-time directions to bathrooms, information desks and more – all from the palm of their hand.
Watch this video to learn more.
Contact Information
Strategic Initiatives Portfolio – Inclusion and Community Outreach
Phone: 905-832-2281
Fax: 905-832-8575
Email: accessibility@vaughan.ca
Location:
Vaughan City Hall
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
Accessible formats or communication supports are available upon request. Email requests to accessibility@vaughan.ca.