Licensed Vehicle Frequently Asked Questions

Frequently Asked Question

Expand each section below to learn more about licensed vehicles..

Answer

Licensed vehicles play an important role in our community by operating in the interest of public health and safety, and in a manner that protects the passenger. Each year, the vehicle and the driver must meet a list of eligibility criteria – these regulations help ensure passengers enjoy a safe ride in a clean and well maintained car. This is governed by the Licensing By-law, posted in the By-law Library.

Answer

Licensed taxi drivers must have a valid driver’s licence and good driving record, and provide a criminal background check and proof of required insurance coverage each year, among other requirements. Visit the Business Licensing section to view the requirements for different licences. 

Answer

The City encourages residents to use licensed services, as they are regulated to ensure they are clean, safe and well maintained. If you choose to use an unlicensed service, you should be aware of matters relating to safety, insurance and customer rights in the event of an accident or other issue. 

Answer

Ride-sharing services are licensed by the City of Vaughan. You may contact the City directly to find out whether a particular ride-sharing service provider is licensed. Visit the Business Licensing section to view the requirements for different licences. 

Answer

Complaints about a ride can be filed by contacting the City of Vaughan at 905-832-2281, service@vaughan.ca or online.

Answer

Yes. In fact, the City of Vaughan introduced the first accessible taxi service in York Region that’s on demand and at a meter rate. This service is provided by Astro TaxiCity Taxi and Minute Taxi. For more information, visit our Accessible Taxi webpage

Contact Information

By-law and Compliance, Licensing and Permit Services

Vaughan City Hall
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
Canada