Industrial, Commercial and Institutional Water Service Verification Project

Yes. The City of Vaughan has retained WSP Inc. to perform water service verifications at all industrial, commercial and institutional (ICI) properties across Vaughan to verify the properties’ water servicing infrastructure, such as domestic and fire service lines, water meters, backflow preventers and hydrants (if any). 

ICI property owners will receive a notice in the mail from the City that includes information on the project. After receiving the notice, the property owners will receive a call from the City’s contractor, WSP Inc., to book an appointment for a field inspection. 

Yes. Every ICI property in Vaughan that receives water from the municipal drinking water system must participate in the project when notified by the City’s contractor, WSP Inc., as per the City’s Water By-law 106-2022 (PDF).

A member of WSP Inc. will physically visit the property during the field inspection to verify the water servicing infrastructure, such as domestic and/or fire service lines, water meters, backflow preventers and hydrants (if any).

Yes, the property owner must be present for the appointment. A member of WSP Inc. will need to enter the property’s building and access the water servicing infrastructure, including water meters, domestic and/or fire service lines, backflow preventers and backflow control device service lines, to complete their inspection. 

The property owner will also need to ensure someone (18 years old or older) knowledgeable about the property’s water use, such as use patterns, the location of water meters and more, will be available to talk with the City’s contractor. 

ICI property owners must provide clear and unobstructed access to the property’s water servicing infrastructure, including water meters, domestic and/or fire service lines, backflow preventers and backflow control device service lines. Any obstructions, such as boxes or stored items, must be cleared before the appointment. 

The field inspection appointment will take anywhere from 30 minutes to 90 minutes to complete. No interruption to water service is expected during the appointment. 

WSP Inc. field inspection appointments are scheduled from Monday to Friday between 9 a.m. and 5 p.m.

This information collected during the field inspections will be used to better inform the efficient delivery of water services, such as, but not limited to, water loss reduction strategies, water meter testing and calibration strategies, and implementation of best management practices and technologies to further align water billing with water consumption data.