You asked, we answered
Have a question
about a service in Vaughan? Want to report an issue? Looking for an update on
the City’s COVID-19 response efforts? Access Vaughan is standing by with
Citizen Service Representatives ready to respond to all citizen inquiries.
Reach the City’s contact centre by phone at 905-832-2281 (toll-free:
1-844-832-2112) or email at accessvaughan@vaughan.ca.
Every month, the City releases popular questions received and responded to by Access Vaughan in a series called ‘You Asked, We Answered.’ Below are the top five inquiries received in September.
1. Who is required to provide proof of vaccination at City community centres?
The City of Vaughan continues to work with all levels of government to respond to COVID-19 and as the requirements to show proof of vaccination and proof of identification evolve.
In accordance with York Region Public Health and Dr. Karim Kurji’s Letter of Instruction, effective Friday, Oct. 1, all individuals aged 12 years and older who are entering an indoor municipal recreation facility, where organized sports are played and/or practiced, must provide identification and proof of being fully vaccinated against COVID-19 or a valid medical exemption.
This directive applies to anyone actively participating in organized sports; coaching, officiating at organized sports or volunteering; or spectating at organized sports. In addition, all individuals visiting a recreational facility must comply with all other requirements under the Reopening Ontario Act and its regulations that apply to the facility.
The City will spend this month focused on communication and education related to York Region’s Letter of Instruction, with escalated measures, including enforcement, to follow.
Individuals with a medical exemption are required to present identification and appropriate written documentation from a medical doctor or registered nurse stating the individual is exempt for a medical reason and the time period for the medical reason.
2. How can I schedule an inspection of a tree on City property?
To create a service request to report a tree on City property that you suspect is in poor health, fill out the online form through Service Vaughan or contact Access Vaughan at 905-832-2281 or accessvaughan@vaughan.ca. The City will visit the site within 30 business days of receiving the request to examine the tree's condition and determine the next steps. A voice message or door knocker will be left to determine the status of your call. For more information on the City’s tree maintenance services, visit vaughan.ca/trees.
3. How do I make an appointment to dispute a parking ticket?
To schedule an appointment to dispute a parking ticket, contact the City’s By-law and Compliance, Licensing and Permit Services department at 905-832-2281 or complete the AMPS Screening form online within 15 days of receiving a parking ticket. Disputes are being conducted over the phone until further notice. If you are unable to make a scheduled appointment, you can use an agent (PDF) to dispute the penalty on your behalf. A request to change or cancel a screening appointment must be made no later than 24 hours before a scheduled appointment. Learn more at vaughan.ca/bylaw.
4. When is the upcoming property tax bill due date?
The second instalment for the residential property tax bill payments was due on Wednesday, Sept. 29. The final due dates for non-residential property tax bill payments are as follows:
- First instalment – Thursday, Aug. 26
- Second instalment – Wednesday, Sept. 29
- Third instalment – Thursday, Oct. 28
The 2021 final residential property tax bills have been mailed out. If you did not receive your tax bill in the mail, contact the City immediately at 905-832-2281 or accessvaughan@vaughan.ca. Failure to receive a tax bill does not exempt you from paying property taxes – late payment penalties will be added. For information on payment options and to learn more, visit vaughan.ca/PropertyTax.
5. How do I register for a pet licence?
Online pet licensing is available and takes about 10 minutes to complete. To use this online service, a specific login is required. If this is your first time registering for a licence, you can create an account online. If you are renewing a pet licence, your login information can be found on your renewal letter or by contacting Animal Services at 905-832-2281 or animal.services@vaughan.ca.
What you need to register for a pet licence:
- Your contact information, including home address, phone number and email address
- Your pet’s information, including name, type, sex, breed and colour
- Your pet’s microchip number, if applicable
- The date of your pet’s most recent rabies vaccination, including expiry date, the name of the veterinary clinic that performed the vaccination and proof of vaccination (certificate)
- The name of the veterinarian/clinic that performed your pet’s spay/neuter and proof of spay/neuter, if applicable
- A photo of your pet to be submitted to animal.services@vaughan.ca
For more information on pet licensing in Vaughan, visit vaughan.ca/AnimalServices.
For more information about City matters, please call Access Vaughan at 905-832-2281 or visit vaughan.ca. For the latest updates, subscribe to Vaughan News and follow the official corporate channels on Twitter, Facebook, Instagram and LinkedIn.
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