Water Meter Replacements and Repairs
The City of Vaughan is undertaking a Water Meter Replacement Program where qualifying water meters are being replaced as determined by the City to improve the reliability of the reading and billing process.
Replacements
The City of Vaughan is undertaking a Water Meter Replacement Program where qualifying water meters are being replaced as determined by the City to improve the reliability of the reading and billing process. The water meter replacements will be done by the City's contractor, Neptune Technology Group. There is no cost to the property owner(s), and program participation is mandatory.
What to do after receiving a notice from Neptune Technology Group
Within one week of receiving the notice, book your appointment with Neptune Technology Group online at watermeterappt.com or by calling 1-800-667-4387 (toll free). You will need the water meter reference number listed at the top of the notice you received to book an appointment.
You must be home during your appointment to allow access to the water shutoff valve.
During your appointment
On your appointment day, an installer from Neptune Technology Group will enter your home to access the main water shutoff valve and water meter (typically located in the basement). The installer will replace the water meter and check that the water meter’s remote is working properly. This work will take between 30 to 90 minutes to complete, during which time your water supply will be shut off briefly.
Benefits of the Water Meter Replacement Program include:
- the ability to identify and losses before they become a larger issue and impact your water bill.
- improved water meter reading accuracy. The new water meter measures water usage accurately so you are billed for the water you use.
- the ability for the City to conduct remote water meter readings. No physical visits to your home will be needed to get a reading of your water use, which is more convenient for you and saves time and resources.
For questions about the Water Meter Replacement Program, read the Frequently Asked Questions (PDF) or contact Service Vaughan at 905-832-2281 or service@vaughan.ca.
Repairs
The City has contracted Neptune Technology Group and WAMCO Waterworks to repair water meters under warranty. The contractors will contact residents and businesses to book an appointment to make repairs required from the inside of the home or business. During the repair, if a water meter replacement is warranted, the City's contractors will do the replacement.
Sometimes repairs may also be done to the exterior remote without an appointment.
Please note: unless an appointment has been scheduled with the City’s contractor and entry is agreed upon in advance, staff do not enter a home or business to perform water services. Visit the Ministry of Consumer Services website for information on door-to-door sale scams and home services. To make a formal complaint on an unsolicited encounter, contact the Consumer Services Bureau at 416-326-8800 or 1-800-889-9768 (toll free). If you feel threatened or concerned for your safety, call 9-1-1.
Old Meter
New Meter
