2014-2018 Service Excellence Strategic Plan
Through the 2014-2018 Term of Council Service Excellence Strategic Plan, the City was committed to enhancing the citizen experience and how we deliver services to ensure the entire organization uses a consistent approach to make it easier for you to do business with the City.
The Plan aligned the City’s budget with the priorities and goals of the strategic plan while keeping the tax rate in line with targets set by Council.
The 2014-2018 Term of Council Service Excellence Strategy Map (PDF) was a one-page alignment of people, priorities, processes and technology. It outlined Vaughan’s vision, mission and values. It also identified Council’s priorities for that term of Council as well as the strategic initiatives staff focused on to enable the execution and implementation of projects related to Council’s priorities and commitments to the citizens of Vaughan.
Reports
- Term of Council Service Excellence Strategy Map Report (PDF) - June 6, 2018: Finance, Administration and Audit Committee
- Vaughan Vision 2020 Update: Term of Council Service Excellence Strategy Map and Organizational Alignment (PDF) - Sept. 30, 2015: Special Committee of the Whole (Working Session)