Access Vaughan, at your service
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Reach the City’s contact centre at 905-832-2281 or accessvaughan@vaughan.ca
If you have a question about a service in Vaughan, want to report a municipal issue or are looking for an update on the City’s COVID-19 response efforts, Access Vaughan is here to help. The City’s contact centre is standing by, ready to respond to all resident inquiries.
If you have a question about a service in Vaughan, want to report a municipal issue or are looking for an update on the City’s COVID-19 response efforts, Access Vaughan is here to help. The City’s contact centre is standing by, ready to respond to all resident inquiries.
While Vaughan City Hall remains closed to the public, all in-person services have been suspended at this time. Residents looking to get in touch with Access Vaughan can do so by:
- phone at 905-832-2281 (toll-free: 1-844-832-2112)
- email at accessvaughan@vaughan.ca
A citizen service representative will respond to all inquiries in priority sequence during regular business hours – Monday to Friday from 8:30 a.m. to 7:30 p.m. Outside of these core hours, a live agent will be available to respond to municipal emergencies, including COVID-19-related inquiries.
The team receives, on average, more than 1,000 inquiries daily. During periods with heavy call volumes, there may be a longer wait time, however, every inquiry will be addressed and responded to based on priority. The top five questions and answers received and responded to by Access Vaughan are also being shared in a monthly series called ‘You Asked, We Answered.’
To enhance service offerings and ensure Access Vaughan is accessible for everyone, a specialized Textnet software program has been implemented to enable deaf, deafened, hard of hearing or speech-impaired residents to easily access and converse with representatives. Individuals can use these services by calling 1-866-543-0545. The contact centre also features an over-the-phone interpretation system – Language Line – which provides verbal translation in more than 150 languages. Residents can request this service with a citizen service representative, free of charge.
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