PSA: Access Vaughan, at your service
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Reach the City’s contact
centre at 905-832-2281 or accessvaughan@vaughan.ca
If you have a
question about a service in Vaughan, want to report a municipal issue or are looking
for an update on the City’s COVID-19 response efforts and reopening plans,
Access Vaughan is here to help. The City’s contact centre is standing by, ready
to respond to all resident inquiries.
While
Vaughan City Hall remains closed to the public, all in-person services have
been suspended at this time. Residents looking to get in touch with Access
Vaughan can do so by:
- phone at 905-832-2281 (toll-free: 1-844-832-2112)
- email at accessvaughan@vaughan.ca
A citizen
service representative will respond to all inquiries in priority sequence
during regular business hours – Monday to Friday from 8:30 a.m. to 7:30 p.m. Outside
of these core hours, a live agent will be available to respond to municipal
emergencies, including COVID-19-related inquiries.
The team
receives, on average, more than 1,000 inquiries daily. During periods with
heavy call volumes, there may be a long wait, however, every inquiry will be
addressed and responded to in priority sequence. The top five questions and
answers received and responded to by Access Vaughan are also being shared in a monthly
series called ‘You Asked, We Answered.’
To
enhance service offerings and ensure Access Vaughan is accessible for everyone,
a specialized Textnet software program has been implemented enabling deaf,
deafened, hard of hearing or speech-impaired residents to easily access and
converse with representatives. Individuals can use these services by calling 1-866-543-0545.
The contact centre also features an over-the-phone interpretation system –
Language Line – which provides verbal translation in more than 150 languages.
Residents can request this service with a citizen service representative, free
of charge.
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