You asked, we answered

Have a question about a service in Vaughan? Want to report an issue? Looking for an update on the City’s COVID-19 response efforts? Access Vaughan is standing by with Citizen Service Representatives ready to respond to all citizen inquiries. Reach the City’s contact centre by phone at 905-832-2281 (toll-free: 1-844-832-2112) or by email at accessvaughan@vaughan.ca.

Every month, the City releases popular questions received and responded to by Access Vaughan in a series called ‘You Asked, We Answered.’ Below are the top five inquiries received in August.

1. Where do I report littering or dumping in Vaughan?

By-laws are in place to help keep neighbourhoods in Vaughan clean. For the safety and well-being of everyone in the community, including front-line staff, littering and dumping are prohibited under the Littering and Dumping By-law 103-2020 (PDF). As well, citizens must pick up after themselves and their pets, whether on public or private property. To report an instance of littering or dumping in Vaughan, please call Access Vaughan at 905-832-2281 or accessvaughan@vaughan.ca.

2. Where do I request maintenance for grass, trees or shrubs on public property?

The City manages more than 200 parks and more than 1,000 hectares of parks and open space land. Grass on these lands, where appropriate, is cut on a two-week rotation. If you see an area of public property that needs grass cutting or other maintenance, fill out the online form through Service Vaughan. Alternatively, you can request maintenance through Access Vaughan by calling 905-832-2281 or emailing accessvaughan@vaughan.ca.

3. How do I book a recreational swim or fitness class through PerfectMind?

To book a recreational swim or fitness class in Vaughan, go to vaughan.perfectmind.com and register for an account with your email. Once registered, click the “Drop-in Schedule” tab on the top menu bar and select the program you want to view to see location, date and times, and applicable fees. Click “Register Now” to add it to your cart. Your spot will be held for 10 minutes. When you are finished, review your cart and place your order. If you require assistance, please contact RecCSD@vaughan.ca or watch this short, step-by-step video. 

If you recently received an email from PerfectMind, that means you can simply activate your new account by logging into vaughan.perfectmind.com with your email and the temporary password emailed to you. To change your password, select the “Manage Login” tab. You can now cancel your reservation from your online registration account by clicking ‘My Info.’

A Vaughan Fitness membership is required to book a workout. To purchase a membership, complete a Vaughan Fitness Membership Application (PDF) and email it to RecCSD@vaughan.ca. For details, visit the City’s membership information page.

4. Where do I find the latest COVID-19 vaccine information?

Citizens can visit york.ca/COVID19 for information about COVID-19 vaccinations, eligibility and vaccine clinics in Vaughan. For further questions, please contact York Region at accessyork@york.ca or 1-877-464-9675.

The City continues to take a disciplined, responsible and measured approach to COVID-19 – precautionary measures remain in place to protect everyone in the community from further transmission of the virus. The latest updates on the City’s measures are available at vaughan.ca/COVID19.

5. When is the upcoming property tax bill due date?

The final due dates for residential property tax bill payments are:

• First instalment – Thursday, July 29
• Second instalment – Thursday, Aug. 26
• Third instalment – Wednesday, Sept. 29

The final due dates for non-residential property tax bill payments are:

• First instalment – Thursday, Aug. 26
• Second instalment – Wednesday, Sept. 29
• Third instalment – Thursday, Oct. 28 

The 2021 final residential property tax bills have been mailed out. If you did not receive your tax bill in the mail, contact the City immediately at 905-832-2281 or accessvaughan@vaughan.ca. Failure to receive a tax bill does not exempt you from paying property taxes – late payment penalties will be added. For information on payment options and to learn more, visit vaughan.ca/PropertyTax.

For more information about City matters, please call Access Vaughan at 905-832-2281 or visit vaughan.ca. To receive the City’s latest updates as they happen, sign up for the City Update eNewsletter at vaughan.ca/CityUpdate and follow the City’s Twitter, Facebook, Instagram and LinkedIn channels.

-30-​