You asked, we answered
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COVID-19 Updates
City of Vaughan news is released on a daily basis and kept on vaughan.ca for reference purposes. For the most recent updates and news as they happen, visit vaughan.ca/COVID19, subscribe to Vaughan News and follow the official corporate channels on Twitter, Facebook, Instagram and LinkedIn.
Have a question about a service in Vaughan? Want to report an issue? Looking for an update on the City’s COVID-19 response efforts? Access Vaughan is standing by with Citizen Service Representatives ready to respond to all citizen inquiries. Reach the City’s contact centre by phone at 905-832-2281 (toll-free: 1-844-832-2112) or by email at accessvaughan@vaughan.ca.
Every month, the City releases popular questions received and responded to by Access Vaughan in a series called ‘You Asked, We Answered.’ Below are the top five inquiries received in June.
1. Where can I get a new City-branded blue box or green bin?
Twenty-four hours a day, seven days a week, citizens can purchase garbage tags, blue boxes and green bins online through Service Vaughan with a click of a button and have them delivered directly to their home. First-time applicants must register on Service Vaughan and complete the required form, including full name, address and email. The system will prompt the applicant through this process and verify the email and password information. Once the applicant has registered successfully, they will be redirected to a login screen.
Returning users can log in to the system with the email and password they previously created. Once logged into the system, users can choose their required service. The listed fee includes delivery.
- Green organics bin with home delivery – $26.39 (plus HST)
- Blue box with home delivery – $14 (plus HST)
Accepted forms of payment are MasterCard, Visa and American Express (no debit). Once ordered, an email confirming the delivery date will be issued.
Exchanging damaged City-issued blue boxes and green bins is just as convenient – citizens can also request replacements through Service Vaughan with home delivery included. Broken bins are collected for recycling when replacements are dropped off, contributing to the City’s commitment to reduce materials sent to landfills.
2. What is the estimated wait time when placing a call to Access Vaughan?
Wait times range from five to 30 minutes but could be upwards of one hour when experiencing higher call volumes. The number of calls and emails often increases in the warmer months, and Access Vaughan has seen more due to the changes and impacts of the COVID-19 pandemic. All available agents are on the line, ready to respond to inquiries as quickly and efficiently as possible.
3. How do I make an appointment to dispute a parking ticket?
To schedule a dispute appointment, call By-law and Compliance, Licensing and Permit Services at 905-832-2281 or complete the AMPS Screening form online within 15 days of receiving a parking ticket. Scheduled disputes are being conducted over the phone until further notice. If you are unable to make a scheduled appointment, you can use an agent (PDF) to dispute the penalty on your behalf. A request to change or cancel a screening appointment must be made no later than 24 hours in advance of a scheduled appointment. Learn more at vaughan.ca/bylaw.
4. When will the City award Curb Appeal signs on winning properties?
Recognized properties will receive a Curb Appeal sign on their lawn in July or August to show their neighbourhood their dedication to beautification. The Curb Appeal Program is an important part of Vaughan’s beautification mandate as it recognizes homeowners and businesses who demonstrate exceptional pride and effort in the maintenance of their properties.
Citizens can nominate a homeowner or business by calling Access Vaughan at 905-832-2281 or emailing curbappeal@vaughan.ca, including the property’s address. The nomination period is open until tomorrow, Sunday, July 4, 2021.
5. Where do I find the latest COVID-19 information?
The City continues to take a disciplined, responsible and measured approach to COVID-19 – precautionary measures remain in place to protect everyone in the community from further transmission of the virus. The latest updates are available at vaughan.ca/COVID19.
For questions about vaccines and vaccination clinics in Vaughan, please contact York Region at accessyork@york.ca or 1-877-464-9675. Citizens can also visit york.ca/covid19 for more information.
Those who feel unwell and believe they have symptoms related to COVID-19 should contact York Region Public Health at 1-800-361-5653 or Telehealth Ontario at 1-866-797-0000. For additional information and resources on COVID-19, including physical distancing tips and advice from Public Health officials, visit York Region's website at york.ca/COVID19.
For more information about City matters, please call Access Vaughan at 905-832-2281 or visit vaughan.ca. To receive the City’s latest updates as they happen, sign up for the City Update eNewsletter at vaughan.ca/CityUpdate and follow the City’s Twitter, Facebook, Instagram and LinkedIn channels.
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