You asked, we answered

Have a question about a service in Vaughan? Want to know more about a City program? The Service Vaughan team is standing by ready to respond to your inquiries. The City of Vaughan’s contact centre can be reached by phone at 905-832-2281 (toll-free: 1-844-832-2112), email at service@vaughan.ca, online at vaughan.ca/ServiceVaughan or in-person at Vaughan City Hall (2141 Major Mackenzie Dr.).

Every month, the City releases a series called ‘You Asked, We Answered,’ where common questions received and responded to by Service Vaughan are highlighted. 

Below are the top five inquiries from November: 

1. How can I register my kids for winter recreation programs?

Registration for the City’s winter recreation programs, swim lessons and aquatic leadership courses is underway, so sign up today to reserve your child’s spot! The online registration system is available 24-7 and features enhanced search filters, allowing you to sort by level, location, day and time. If you require assistance creating an online account or registering, call Service Vaughan at 905-832-2281, email rec@vaughan.ca or visit your local community centre.

Programming begins Saturday, Jan. 6, 2024 at all community centres and the Vaughan Studios & Event Space. Check out our full lineup of winter recreation programs, PA Day and March Break camps in the Winter Recreation eGuide. View swim lessons and aquatic leadership courses at vaughan.perfectmind.com. Please note the pool at Garnet A. Williams Community Centre remains closed due to ongoing renovations. 

For more information, visit vaughan.ca/recreation.

2. How can I stay updated on the City’s winter operations?

The City operates an extensive winter maintenance program, including salting, windrow clearing, plowing and snow removal along more than 2,200 lane-kilometres of roads and 1,200 sidewalks throughout Vaughan. To stay informed on our winter operations, visit vaughan.ca/snow. For additional details and to receive the latest information:

• contact the SNOW hotline at 905-879-SNOW (7669) or email snow@vaughan.ca.
• follow the City’s official corporate social media channels on X (formerly known as Twitter), Facebook, Instagram and LinkedIn.
• subscribe to Vaughan News.

3. I want to learn more about the construction work being done throughout Vaughan. Where can I find this information?

Both the City and York Region are undertaking road improvements throughout Vaughan to accommodate population growth, improve traffic flow, extend the life of roads and bridges and enhance safety for all road users. Safely conducting these improvements is a priority, along with minimizing disruptions as much as possible. 

The City is responsible for improvements on municipal roads – such as Kirby Road, Centre Street and Atkinson Avenue. York Region is responsible for improvements on regional roads – such as Rutherford Road, Major Mackenzie Drive and Weston Road. To view a list of all regional road projects in Vaughan or to view an interactive map, visit york.ca/VaughanConstruction.

For questions on the work being done along regional roads, connect with York Region Transportation’s Public Works department:

• Phone: 1-877-464-9675, ext. 75000
• TTY: 1-866-512-6228
• Email: transportation@york.ca 
• After-hours emergency phone: 1-877-464-9675, ext. 75200

For updates on the City’s construction projects, visit vaughan.ca/DisruptionsAndClosures.

Learn more about York Region’s projects at york.ca/VaughanConstruction. Check back often as this webpage is updated frequently.

4. Where do I report missed waste collection?

You can report missed recycling, organics, garbage and leaf and yard waste collection at vaughan.ca/ServiceVaughan under the ‘Garbage and Recycling’ section. 

Blue boxes, green bins, garbage and yard waste are collected on your scheduled collection day. Items should be placed at the curb in the morning and no later than 7 a.m. on the day of your scheduled collection. Collectors will not return for materials set out late. 

Learn more about Vaughan’s waste services at vaughan.ca/waste.

5. Is on-street parking allowed in Vaughan?

By-laws are put in place to ensure a safe and orderly community for all who live, work and play in Vaughan. On-street parking is allowed on any street for up to three hours without a permit between 6 a.m. and 6 p.m. – unless otherwise signed or prohibited by the Parking By-law (PDF). On-street parking is not allowed between 2 a.m. and 6 a.m., unless the vehicle has a valid permit for that date, time and location. 

During the winter, keep parked cars off the street while snowplows are out to help the City clear streets properly and safely. As outlined in the City’s Parking By-law (PDF), on-street parking that interferes with snow-clearing operations is prohibited. Vehicles found in violation may be subject to a $75 fine or towed at the owner’s expense.

The Parking By-law is enforced 24 hours a day, seven days a week, all year long. Enforcement officers patrol the city issuing tickets for parking violations. York Regional Police may also enforce parking regulations. 

Parking permit applications are available online at any time. Permits are electronic and do not need to be printed or displayed. Permits are non-transferable between licence plate numbers. Unused permit dates cannot be cancelled and reissued later if the dates have already passed. 

For more information about parking in Vaughan, visit vaughan.ca/parking.

If you have questions about a City matter, call Service Vaughan at 905-832-2281 or visit vaughan.ca. 

For the latest updates, subscribe to Vaughan News and follow the official corporate channels on X (formerly known as Twitter), Facebook, Instagram and LinkedIn.