You asked, we answered

Have a question about a service in Vaughan? Want to know more about a City program? The Service Vaughan team is standing by ready to respond to your inquiries. The City of Vaughan’s contact centre can be reached by phone at 905-832-2281 (toll free at 1-844-832-2112), email at service@vaughan.ca, online at vaughan.ca/ServiceVaughan or in person at Vaughan City Hall (2141 Major Mackenzie Dr.).

Every month, the City releases a series called ‘You Asked, We Answered,’ where common questions received and responded to by Service Vaughan are highlighted. 

Below are the top five inquiries from March: 

1. When are my interim property taxes due and how can I pay them?

The 2025 interim property tax bills for residential and non-residential properties have been mailed out to all property owners. Below are the next two payment due dates for all properties:

• Second instalment – Monday, April 28
• Third instalment – Wednesday, May 28

If you do not receive your tax bill in the mail, contact the City immediately by phone at 905-832-2281 or by email at service@vaughan.ca. Failure to receive a tax bill does not exempt you from paying property taxes – late payment penalties will be added.

As all City facilities are cashless, here’s how you can pay interim property tax bills:

• Pre-authorized payment plans, including a six-instalment and a 10-instalment option.
• Post-dated cheques made payable to the City of Vaughan that correspond with the amount and due dates printed on the tax stubs.
• Financial institutions, either in person, through the bank machine, online or via telephone.
• At City Hall, placed in marked drop-off boxes at each entrance.
• By mail, with a cheque payable to the City of Vaughan and send in the return envelope enclosed with the tax bill.

To learn more about each payment option, visit vaughan.ca/PropertyTax.

2. How do I register for summer recreation programs?

Have your eyes set on recreation programs from our Summer Camps eBrochure? Head over to vaughan.perfectmind.com to secure your spot! Summer camps will begin on Monday, June 30. 

View the schedule at vaughan.perfectmind.com. The online registration system is available 24-7. If you require assistance creating an online PerfectMind registration account, call Service Vaughan at 905-832-2281, email rec@vaughan.ca or watch this short informational video. Visit vaughan.ca/recreation for more information.

To learn more about Recreation Services and stay informed about new programs and special promotions, sign up for the Recreation Services eNewsletter and follow the official channels on Facebook and Instagram. 

3. Where do I report missed waste collection?

You can report missed recycling, organics, garbage and leaf and yard waste collection online at vaughan.ca/ServiceVaughan under the ‘Garbage and Recycling’ section.

Blue box, green bin, garbage and yard waste items are collected on your scheduled collection day. Items should be placed at the curb in the morning and no later than 7 a.m. on the day of your scheduled collection. Collectors will not return for materials set out late. Visit vaughan.ca/waste to learn more about the City’s waste services.

You can also download the Recycle Coach app through the Apple App Store or Google Play for waste-less tips and a personalized collection schedule with optional alerts on what to put at the curb each week.

4. How can I exchange my broken or damaged City-issued blue boxes, green bins or kitchen containers?

If your City-issued blue box, green bin or kitchen container is broken or damaged, you can sign up online through Service Vaughan to exchange it for a new one, free of charge. The City of Vaughan logo must be on the bin to be eligible for a free exchange. 

To learn more about waste collection in Vaughan, visit vaughan.ca/waste.

5. How do I appeal a parking or by-law penalty issued by the City of Vaughan?

Penalty notices are issued for violations of City of Vaughan by-laws, including the parking by-law. Within the prescribed timelines, penalty recipients must either pay or appeal the penalty by requesting a review by a Screening Officer.

Requests for Screening Officer review of a penalty must be received no later than 15 days from the date the penalty notice was served. Recipients can complete an online appeal at vaughan.ca/PenaltyAppeals, request a telephone appointment to speak to a Screening Officer by calling the City at 905-832-2281 or email bylaw@vaughan.ca.

If you are not the registered vehicle owner or the contravener named on the penalty notice, you will need to submit a completed Agent Authorization Form (PDF) to appeal on the owner’s behalf.

If you are not satisfied with the decision of the Screening Officer, you may request a Hearing Review. A request must be made within 15 days following the receipt of the Screening Officer's decision.

If you have questions about a City matter, call Service Vaughan at 905-832-2281 or visitvaughan.ca. 

For updates and news as they happen, subscribe to Vaughan News and follow the official corporate channels on X, Facebook, Instagram and LinkedIn.