You asked, we answered

Have a question about a service in Vaughan? Want to report an issue? Looking for an update on the City’s COVID-19 response efforts? Access Vaughan is standing by with Citizen Service Representatives ready to respond to all citizen inquiries. Reach the City’s contact centre by phone at 905-832-2281 (toll-free: 1-844-832-2112) or email at accessvaughan@vaughan.ca.

Every month, the City releases popular questions received and responded to by Access Vaughan in a series called ‘You Asked, We Answered.’ Below are the top five inquiries received in October.

1. Where do I report littering or dumping?

If you see an instance of illegal dumping or littering, please report it to Access Vaughan at 905-832-2281 or accessvaughan@vaughan.ca or online at vaughan.ca/ServiceVaughan. Individuals found dumping their household waste are subject to a fine of at least $500 per offence. Littering and illegal dumping are prohibited in Vaughan, including in stormwater ponds, under the Littering and Dumping By-law 103-2020 (PDF).

When enjoying the great outdoors in Vaughan, remember to use the recycling and waste bins provided in public spaces. If they are full, take your garbage home with you, including pet waste. For more information about litter in Vaughan, visit vaughan.ca/litter.

2. Who is required to provide proof of vaccination at City community centres?

The City of Vaughan continues to work with all levels of government to respond to COVID-19 and as the requirements to show proof of vaccination and proof of identification evolve. In accordance with direction from the Province of Ontario and a York Region Letter of Instruction, all individuals aged 12 years and older who are entering an indoor municipal recreation facility, where organized sports are played and/or practised, must provide identification and proof of being fully vaccinated against COVID-19 or a valid medical exemption.

This directive applies to anyone actively participating in organized sports (including dance, martial arts, swimming and skating); coaching, officiating at organized sports or volunteering; or spectating at organized sports. In addition, all individuals visiting a recreational facility must comply with all other requirements under the Reopening Ontario Act and its regulations that apply to the facility.

Individuals with a medical exemption are required to present identification and appropriate written documentation from a medical doctor or registered nurse stating the individual is exempt for a medical reason and the time period for the medical reason.

For more information on the vaccination policy at the City’s community centres, read the latest public service announcement.

3. Where do I report missed waste collection?

You can report missed recycling, organics, garbage and leaf and yard waste collection at vaughan.ca/ServiceVaughan.

Blue box, green bin and garbage waste is collected once a week on your scheduled collection day. Leaf and yard waste is now collected weekly on your regularly scheduled collection day until the week of Dec. 7, 2021. Waste bins and bags should be placed at the curb no earlier than 6 p.m. the night before collection and no later than 7 a.m. on the day of collection. The time of collection could change at any time without notice. For information on what items go where, visit vaughan.ca/waste. 

4. How do I cancel a class or fitness session?

If needed, you can cancel your reservation in advance for a full refund or credit without penalty using your PerfectMind account as outlined by the Recreation Services cancellation policy. To withdraw from a session in PerfectMind:

• Click on “My Info”
• Scroll down to schedules
• Switch “Calendar View” to “List View”
• Click on “Actions” and “Withdraw”

If you require further assistance, please call Access Vaughan 905-832-2281 or email RecCSD@vaughan.ca. Please remember that pre-registration is still required at this time for all community centre activities, including recreational and length swims, aquafitness classes, fitness workouts and fitness classes. For more information, visit vaughan.ca/recreation.

5. How do I make an appointment to dispute a parking ticket?

To schedule an appointment to dispute a parking ticket, contact the City’s By-law and Compliance, Licensing and Permit Services department by emailing parking.permit@vaughan.ca or calling 905-832-2281, or by completing the AMPS Screening form online within 15 days of receiving a parking ticket. Disputes are being conducted over the phone until further notice. If you are unable to make a scheduled appointment, you can use an agent to dispute the penalty on your behalf.  A request to change or cancel a screening appointment must be made no later than 24 hours before a scheduled appointment. Learn more at vaughan.ca/parking.

For more information about City matters, please call Access Vaughan at 905-832-2281 or visit vaughan.ca. For the latest updates, subscribe to Vaughan News and follow the official corporate channels on Twitter, Facebook, Instagram and LinkedIn.

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