Access Vaughan, at your service
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Have a question? Call the City’s contact centre at 905-832-2281
As the City of Vaughan continues to implement precautionary measures in response to the global COVID-19 pandemic, Access Vaughan remains open to serve the community and answer questions on disruptions, closures, cancellations and more.
The
City’s contact centre offers 24/7 support to citizens, responding to general inquiries about City
matters, assisting with questions on service levels, filing formal citizen
complaints and concerns, monitoring the Service Vaughan online reporting tool and
connecting residents with the appropriate department for resolutions. Citizen Service
Representatives are also on call to provide information about the City’s latest
COVID-19 efforts.
While
Vaughan City Hall remains closed to the public until further notice, in-person
service has been suspended at this time. Residents looking to get in touch with
Access Vaughan can do so by:
- Phone at 905-832-2281 (toll-free: 1-844-832-2112)
- Email at accessvaughan@vaughan.ca
A Citizen
Service Representative will respond promptly to all inquiries in priority
sequence during regular business hours – Monday to Friday from 8:30 a.m. to
7:30 p.m. Outside of these core hours, a live agent will be available to
respond to municipal emergencies, including COVID-19-related inquiries.
To
enhance service offerings and make Access Vaughan accessible for everyone, a specialized
Textnet software program has been implemented enabling deaf, deafened, hard of
hearing or speech-impaired residents to easily access and converse with representatives.
Individuals can utilize the services by calling 1-866-543-0545. The contact
centre also features an over-the-phone interpretation system – Language Line – that
provides verbal translation in more than 150 languages. Residents can request
this service with a Citizen Service Representative, free of charge.
At this
time, all essential City-services continue to operate. In addition to Access
Vaughan, these include fire and emergency response, waste collection, winter
maintenance operations, water/wastewater services and by-law enforcement.
Many services
have been transitioned online or continue via telephone to help break the chain
of transmission of COVID-19. View these updates and more at vaughan.ca/COVID19. Residents are also encouraged to sign
up for the City’s eNewsletter at vaughan.ca/CityUpdate and follow the City’s official
Twitter, Facebook and Instagram channels for the
latest news.
Those
who feel unwell and believe they have symptoms related to COVID-19 should
contact York Region Public Health or Telehealth Ontario at 1-866-797-0000. For
additional information and resources on COVID-19, visit York Region's website
at york.ca/COVID19.
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