Damaged property following City work?

Report it to Service Vaughan by phone, email or online 

As the temperatures change, the City of Vaughan’s crews continue to work around the clock to maintain our community – from sidewalk maintenance to road rehabilitation and street sweeping, and so much more. 

While unintentional, sometimes damages occur to private boulevards, curbs, driveways, interlocking, sprinklers, landscaping or sod. If recent maintenance work impacted your property, here’s how you can report damages to the City: 

Call 905-832-2281 

Service Vaughan’s regular business hours are Monday to Friday from 8:30 a.m. to 7:30 p.m. A Citizen Service Representative will report the issue for investigation and resolution. Afterhours, a live agent is available to respond to municipal emergencies. 

Email service@vaughan.ca 

This inbox is monitored Monday to Friday from 8:30 a.m. to 4:30 p.m.

Report it online at vaughan.ca/ServiceVaughan

You can report damages 24-7 online through the City’s reporting platform. Select the category of relevance and follow the prompts to begin. 

All matters are handled in priority sequence with repair work typically scheduled starting in the spring, as appropriate, when weather permits. 

Of note, cut cables and utility service disruptions are managed by the service provider. Please reach out to them directly to report impacts. 

For more information, visit vaughan.ca/ServiceVaughan.

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