Expanding online services
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Request a bin exchange,
purchase garbage tags or order a FOB for the Bulk Water Program
In response to the global COVID-19 pandemic, the City of Vaughan continues to modify and transition many services and programs online to support citizens and businesses. The City’s online reporting tool – Service Vaughan – is a digital platform that enables individuals to easily submit a service request, report on non-emergency City services and track their submission 24 hours a day, seven days a week. The tool is available at vaughan.ca/ServiceVaughan.
The
most recent expansion of online offerings will allow citizens to purchase
garbage tags online, submit requests for City of Vaughan blue box and green bin
exchanges and for pre-paid home delivery by developers for new build homes. For more information on
the City’s garbage tags, blue boxes and green bins, visit vaughan.ca/waste.
Businesses
can also register online for the Bulk Water Program through Service
Vaughan, add funds to their existing accounts and request new or replacement
water FOBs for access to bulk water stations throughout Vaughan. For more information and a full list of bulk water station locations,
visit the City’s website.
By enhancing
digital offerings, residents and businesses will benefit from process
improvements, increased efficiency and timely access to services while
protecting the health and well-being of citizens and staff.
In
addition, the Service Vaughan platform supports requests on:
- debris, vandalism and graffiti
- parks, trees and grass
- roads and sidewalks
- signs and streetlights
Further
benefits of the reporting tool include a tracking feature to check the status
of the submitted inquiry online, the option to receive auto updates either via
email or through the online tool, and the ability to provide feedback upon
completion of the request. The City is also working to add additional services
into the platform.
Broken
glass and vandalized park equipment are examples of municipal emergencies or
problems that require immediate attention. Call Access Vaughan at 905-832-2281
to report these types of incidents.
Non-Vaughan
residents are also able to submit online requests if the inquiry is directly
related to one of Vaughan’s City services.
To
receive Vaughan’s COVID-19 updates as they happen, sign up for the City Update
eNewsletter at vaughan.ca/CityUpdate and follow the City’s Twitter, Facebook and Instagram channels.
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