Water meter installations, testing and more
The City of Vaughan’s water distribution system provides safe and clean drinking water to all residents and businesses. Regular infrastructure maintenance is required to ensure water continues to flow now and for generations to come. Here’s what you need to know when this work is taking place at or around your home or business.
Some of the work the City performs includes water meter installations and replacements, water sampling and testing, water shut-off and turn-on requests and more. Unless you have made an appointment with the City and entry by staff has been agreed upon in advance, staff do not enter a home or business to perform these water services. Instead, this work is conducted outside.
If staff need to enter a home or business to complete a water service, the City will contact the property owner to schedule an appointment in advance. Alternatively, you may contact the City by phone at 905-832-2281, by email at accessvaughan@vaughan.ca or online via Service Vaughan to schedule an appointment for water services you require, such as a curb box repair or inspection.
How to identify a water worker
City employees attending a water service call are identifiable by their City of Vaughan ID badge, uniform and vehicle.
Please note, water meter replacements are performed by a third-party contractor. Although these people do not have a City ID badge, uniform or vehicle, they do not enter a home or business without an appointment made by the property owner.
Be aware of door-to-door sales activity by representatives promoting water treatment products and water maintenance. Some of these individuals may use aggressive and misleading tactics and suggest they represent the City. The City neither hires staff to do this nor does it endorse these products and associated companies.
Who to contact for questions or comments
For questions about water services, contact the City at 905-832-2281 or accessvaughan@vaughan.ca. You can also visit the Ministry of Consumer Services website for more information on door-to-door sales and home services. To make a formal complaint regarding an encounter you had, contact the Consumer Services Bureau at 416-326-8800 or toll-free at 1-800-889-9768. If you feel threatened or concerned for your safety, call 911.
The City’s water workers are committed to operational performance and ensuring the best citizen experience as outlined in the Council-approved 2018-2022 Term of Council Service Excellence Strategic Plan.
To learn more about the City’s water services, visit vaughan.ca/water.
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