What do you think should be in the new Term of Council Service Excellence Strategic Plan?

June 20, 2022 9:00 a.m.
​Participate in a workshop on Monday, June 27  – virtually or in person


The City of Vaughan is updating its Service Excellence Strategic Plan, which will guide the organization over the next Term of Council (2022-2026). You are encouraged to share what you think the City should include in the new plan.

Choose how you have your say! Take part in an in-person or virtual workshop on Monday, June 27 at the following times:

  • 10:30 a.m. to noon at Vaughan City Hall (2141 Major Mackenzie Dr.)
  • 6:30 p.m. to 8 p.m. via Zoom

The workshops will include roundtable discussions on important issues and priorities that will help meet the changing needs of the organization, citizens, businesses and communities. To register, visit Eventbrite.

You can also share your thoughts by taking an online survey. Let the City know what you think should be prioritized over the next four years. The survey is open until Friday, July 8.

The City values the feedback and opinions of its residents so that it can advance what matters most to citizens. City-building is a collective effort – get involved and help ensure Vaughan continues to be a great place to live, work and play.

Service Excellence Strategic Plan

The Term of Council Service Excellence Strategic Plan identifies the strategic priorities that the administration will focus on to support the City in being a city of choice for both residents and businesses.

Each four-year Term of Council Service Excellence Strategic Plan incrementally contributes toward the achievement of the Vaughan Vision and builds off the success of the previous plan to continue to align people, priorities, processes and technology. The plan outlines Vaughan’s vision, mission and values and identifies the strategic key activities that staff will focus on to enable the execution and implementation of projects related to Council’s commitments to the citizens of Vaughan.

The City’s budget and business plan processes are aligned with the Term of Council Service Excellence Strategic Plan to position the City to deliver on Council-approved priorities while continuing to keep the tax rate increase among the lowest in the Greater Toronto Area.

As the City of Vaughan continues on its Service Excellence Journey, measuring the progress that is being made on this strategic plan is a priority. Annual progress reports are provided to Members of Council and the community each year and include current performance measures as well as milestones and achievements.

For more information on the Service Excellence Strategic Plan, visit vaughan.ca/ServiceExcellence.

For updates and news as they happen, subscribe to Vaughan News and follow the official corporate channels on Twitter, Facebook, Instagram and LinkedIn.

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