You asked, we answered
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COVID-19 Updates
City of Vaughan news is released on a daily basis and kept on vaughan.ca for reference purposes. For the most recent updates and news as they happen, visit vaughan.ca/COVID19, subscribe to Vaughan News and follow the official corporate channels on Twitter, Facebook, Instagram and LinkedIn.
Have a question about a service in Vaughan? Want to report an issue? Looking for an update on the City’s COVID-19 response efforts? Access Vaughan is standing by with Citizen Service Representatives ready to respond to all citizen inquiries. Reach the City’s contact centre by phone at 905-832-2281 (toll-free: 1-844-832-2112) or by email at accessvaughan@vaughan.ca.
Every month, the City releases popular questions received and responded to by Access Vaughan in a series called ‘You Asked, We Answered.’ Below are the top five inquiries received in July.
1. How do I reactivate or purchase a pool, aquafitness or fitness membership?
The City reopened indoor pools and fitness facilities in alignment with moving to Step 3 of the Province’s Roadmap to Reopening plan. Pre-registration is required for all pool and fitness centre use. Existing members must reactivate their membership in advance to book a time block for a workout, recreational/length swim and aquafitness classes. Members who do not reactivate their membership will be required to pay a single-visit fee. To reactivate a membership, email RecCSD@vaughan.ca or call Access Vaughan at 905-832-2281.
Looking to become a Vaughan Fitness member? To purchase a membership, complete a Vaughan Fitness Membership Application (PDF) and email it to RecCSD@vaughan.ca. For details, visit the City’s membership information page.
Indoor fitness classes will resume on Tuesday, Aug. 3 at Al Palladini, Father E. Bulfon, North Thornhill and Vellore Village community centres. Members can register for a workout or fitness class four days and two hours in advance at vaughan.perfectmind.com. For further details, visit vaughan.ca/fitness.
Members and residents can register for a recreational or length swim or an aquafitness class four days and two hours in advance. Non-members and non-residents can register for a swim or aquafitness class two days and two hours in advance. Book a class at vaughan.perfectmind.com. For details, visit vaughan.ca/swim.
2. How do I book a recreational swim or fitness class through PerfectMind?
To book a recreational swim or fitness class in Vaughan, go to vaughan.perfectmind.com and register for an account with your email. Once registered, click the “Drop-in Schedule” tab on the top menu bar and select the program you want to view details, location, date and times, and applicable fees. Click “Register Now” to add it to your cart. Your spot will be held for 10 minutes. When you are finished, review your cart and place your order. If you require assistance, please contact RecCSD@vaughan.ca or watch this short, informational video.
If you recently received an email from PerfectMind, that means you can simply activate your new account by logging into vaughan.perfectmind.com with your email and the temporary password emailed to you. To change your password, select the “Manage Login” tab. You can now cancel your reservation from your online registration account by clicking ‘My Info.’
A Vaughan Fitness membership is required to book a workout. To purchase a membership, complete a Vaughan Fitness Membership Application (PDF) and email it to RecCSD@vaughan.ca. For details, visit the City’s membership information page.
3. How do I make a property tax payment?
While Vaughan City Hall remains closed, there are many easy and convenient ways property owners can make payments on their property tax:
- Pre-authorized payment plans: The City offers two options that include –
- *NEW* 10 instalments: As the City has transitioned to a new tax system, there are only 10 withdrawals/payments for 2021 instead of the usual 11. The bill sent in February outlined the instalment dates from March 1 to July 1, 2021. The final property tax bill sent in June outlines the instalment dates from Aug. 1 to Dec. 1, 2021. Your tax account must be at a zero dollar balance to qualify for this program.
- Six instalments: The interim and final billing tax instalments are withdrawn automatically from the selected bank account on each due date. Your tax account must be at a zero dollar balance to qualify for this program.
- Post-dated cheques: Post-dated cheques corresponding with the amounts and due dates printed on the tax stubs can be used. Please include all tax stubs with the cheques as applicable when sending to the City. A fee will apply if any post-dated cheques need to be sent back.
- Financial institutions: Taxes can be paid at all major banks either in-person, through the bank machine, online or via telephone. Payments will also be accepted from any other financial institution that will facilitate tax payments. Some financial institutions may charge a fee for this service. Inquire at your banking institution directly.
- At City Hall: Drop-off boxes at each Vaughan City Hall entrance can be used for submitting cheques. The boxes are emptied at least twice per day. Cash should not be dropped off in these boxes.
- By mail: Cheques and money orders should be made payable to the City of Vaughan and mailed to Vaughan City Hall in the return envelope enclosed with your tax bill, in addition to the payment stub. Please mail early as payments delayed in the mail and received after the due date will be subject to a penalty charge. Do not send cash through the mail.
The due dates for residential final property tax bill payments are:
- First instalment – Thursday, July 29
- Second instalment – Thursday, Aug. 26
- Third instalment – Wednesday, Sept. 29
The 2021 final residential property tax bills have been mailed out. If you do not receive your tax bill in the mail, contact the City immediately at 905-832-2281 or accessvaughan@vaughan.ca. Failure to receive a tax bill does not exempt you from paying property taxes – late payment penalties will be added. Visit vaughan.ca/PropertyTax to learn more.
4. Where do I report littering or dumping in Vaughan?
By-laws are in place to keep neighbourhoods in Vaughan clean. For the safety and well-being of everyone in the community, including front-line staff, littering and dumping are prohibited under the Littering and Dumping By-law 103-2020 (PDF). Citizens must pick up after themselves and their pets, whether on public or private property. To report an instance of littering or dumping in Vaughan, please call Access Vaughan at 905-832-2281 or accessvaughan@vaughan.ca.
5. Where do I find the latest COVID-19 vaccine information?
Citizens can visit york.ca/COVID19 for information about COVID-19 vaccinations, eligibility and vaccine clinics in Vaughan. For further questions, please contact York Region at accessyork@york.ca or 1-877-464-9675.
The City continues to take a disciplined, responsible and measured approach to COVID-19 – precautionary measures remain in place to protect everyone in the community from further transmission of the virus. The latest updates on the City’s measures are available at vaughan.ca/COVID19.
Those who feel unwell and believe they have symptoms related to COVID-19 should contact York Region Public Health at 1-800-361-5653 or Telehealth Ontario at 1-866-797-0000. For additional information and resources on COVID-19, including physical distancing tips and advice from Public Health officials, visit York Region's website at york.ca/COVID19.
For more information about City matters, please call Access Vaughan at 905-832-2281 or visit vaughan.ca. To receive the City’s latest updates as they happen, sign up for the City Update eNewsletter at vaughan.ca/CityUpdate and follow the City’s Twitter, Facebook, Instagram and LinkedIn channels.
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