You asked, we answered
Have a question
about a service in Vaughan? Want to know more about the City of Vaughan’s programs?
The Service Vaughan team of agents is standing by ready to respond to your
inquiries. The City’s contact centre can be reached by phone at 905-832-2281
(toll-free: 1-844-832-2112), email at service@vaughan.ca
or in-person at Vaughan City Hall (2141 Major Mackenzie Dr.).
Every month, the City releases common questions received and responded to by Service Vaughan in a series called ‘You Asked, We Answered.’ Below are the top five inquiries from January:
1. Where do I request winter maintenance on my street or sidewalk?
Vaughan’s winter crews are ready to take on the snowy weather – and you can request winter maintenance, like plowing, on your street, a sidewalk or walkway, through Service Vaughan’s online portal under ‘Winter Maintenance’. Enter your address or drop a pin on the map to submit a request, and crews will respond in priority sequence.
To report a winter-related municipal emergency or problem that requires immediate attention, call Service Vaughan at 905-832-2281. The following examples are considered municipal emergency requests:
- Icy road or sidewalk
- Icy crosswalk in school zone
For information and to stay up-to-date on the City’s winter maintenance services, visit vaughan.ca/snow.
2. Where can I find a digital version of my 2023 Waste Collection Schedule?
If you haven’t received your 2023 Waste Collection Schedule, or prefer to view it on your computer or mobile device, you can view or download a digital version at vaughan.ca/WasteCalendar.
The schedule details how to purchase new garbage tags, blue boxes and green bins and exchange damaged City-branded waste bins for new ones. It also highlights Double-Up Days, leaf and yard waste collection and other important waste services.
You will also find quick tips and reminders on the correct bins and bags for waste materials, including the weight and size restrictions, accepted curbside.
3. I’m not sure where some items belong for waste collection. Where can I find information on what goes where?
The City has a ‘What Goes Where?’ online tool to help you determine how to sort waste collection items. To get started, type in an item – for example, coffee cups, latex gloves, tissues, cellphones or fluorescent light bulbs – and the tool will tell you which bin it should be placed in, or where to take it for proper disposal.
You can also download the free Recycle Coach app on your mobile phone. Found in the Apple App Store and Google Play, it tells you where and how to dispose of your waste. The app also helps you stay up to date with your waste collection schedule and offers tips on how to waste less.
Visit vaughan.ca/waste for more information.
4. Is the City offering camps for kids over March Break?
Yes! The City is offering many day camps for children ages four to 15 during the March school break. Registration is already underway, so visit vaughan.perfectmind.com to book your child’s spot today!
Vaughan’s March Break Camps will run from Monday, March 13 to Friday, March 17 at select community centres and the Vaughan Studios & Event Space.
The camp day runs from 8:30 a.m. to 4:30 p.m. A supervised Before and After Care program is available at most locations for campers who require care before the camp day begins, from 7:30 a.m. to 8:30 a.m., and after the camp day has ended, from 4:30 p.m. to 6 p.m. Separate registration is required.
Programming varies by location. For a complete list of March Break Camps, view the City’s Winter Recreation eGuide or visit vaughan.ca/camps. If you require assistance registering, call Service Vaughan at 905-832-2281 or email RecCSD@vaughan.ca.
5. How do I book or cancel my parking ticket dispute appointment?
You can dispute a parking ticket online or by phone:
Dispute your ticket
online
Complete the AMPS Screening form within 15 days of receiving your ticket. You will
need the Penalty Notice Number to complete the form. Upload the completed form
and any supporting documents or photos. If you are not the registered vehicle
owner, you will need a letter of
authorization to dispute a ticket on
the owner’s behalf.
The Screening Officer will review your online submission and respond accordingly.
Dispute your ticket by
phone
Request a screening
appointment within 15 days of receiving your ticket by emailing parking.permit@vaughan.ca or calling Service Vaughan at 905-832-2281. You
will be able to dispute your ticket and a Screening Officer will respond
accordingly. If you are not the registered vehicle owner, indicate so and
provide a letter of
authorization to dispute a ticket on
the owner’s behalf.
If you do not contact the City – by phone, email or submitting a dispute form online within 15 days of receiving your ticket – the ticket will become due and payable.
For more information about parking in Vaughan, visit vaughan.ca/parking.
For more information about City matters, call Service Vaughan at 905-832-2281 or visit vaughan.ca.
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