You asked, we answered

Have a question about a service in Vaughan? Want to know more about a City program? The Service Vaughan team is standing by ready to respond to your inquiries. The City of Vaughan’s contact centre can be reached by phone at 905-832-2281 (toll free at 1-844-832-2112), email at service@vaughan.ca, online at vaughan.ca/ServiceVaughan or in person at Vaughan City Hall (2141 Major Mackenzie Dr.).

Every month, the City releases a series called ‘You Asked, We Answered,’ where common questions received and responded to by Service Vaughan are highlighted. 

Below are the top five inquiries from September:

1. How can I report a sick, injured or dead animal? 

If you see a sick, injured or dead wild animal, report it to Vaughan Animal Services as soon as possible by: 

• calling 905-832-2281 from Monday to Friday between 8:30 a.m. and 4:30 p.m.
• emailing animal.services@vaughan.ca.

If you’re calling after hours, dial 905-832-2281 and press “0” to reach the after-hours dispatch team. Officers are available 24-7 to respond to calls about sick or injured wildlife.

For more information, visit vaughan.ca/AnimalServices. 

2. How often does leaf and yard waste collection take place?

Leaf and yard waste collection takes place every other week from the summer until Oct. 14, and weekly after that throughout the fall on your regularly scheduled collection day. 

Place your materials at the curb no earlier than 6 p.m. the night before and no later than 7 a.m. on your scheduled collection day. If you hire a lawn care service company, you should notify them of these requirements. If the forecast calls for inclement weather overnight – like strong winds or heavy rain – wait to place out your materials in the morning.

Leaf and yard waste must be placed out in Kraft paper bags or open-top rigid containers with handles, up to 121 litres (32 gallons) in size, and clearly marked “Leaf and Yard Waste.” Plastic bags are not permitted. Kraft paper bags must be kept dry – wet or degraded bags cannot be picked up as they will break during collection.

Visit the City’s leaf and yard waste webpage for more information.

3. How can I register my kids for P.A. Day and December Break camps?

Registration for P.A. Day and December Break camps is available through vaughan.perfectmind.com. Check out the City’s Fall Recreation eGuide for the full schedule of programs.  

The online registration system is available 24-7 and features enhanced search filters, allowing you to sort by level, location, day and time. Details can be found at vaughan.ca/recreation. If you require assistance creating an online PerfectMind registration account, call Service Vaughan at 905-832-2281, email rec@vaughan.ca or watch this short informational video. 

4. How do I dispute a parking ticket?

You can dispute a parking ticket online or by phone. Here’s how:

• Online: Complete the Administrative Monetary Penalty Screening form and upload any supporting documents or photos within 15 days of receiving your ticket. You will need the Penalty Notice Number to complete the form. If you are not the registered vehicle owner, you will need to upload a letter of authorization to dispute a ticket on the owner’s behalf. The screening officer will review your online submission and provide a decision to you by email.

• Phone: Request a screening appointment within 15 days of receiving your ticket by emailing parking.permit@vaughan.ca or calling Service Vaughan at 905-832-2281. If you are not the registered vehicle owner, indicate so and provide a letter of authorization to dispute a ticket on the owner’s behalf. During your appointment time, you will receive a call to dispute your ticket. The screening officer will consider any evidence provided and issue a decision.

If you do not contact the City – by submitting a dispute form online, emailing or calling within 15 days of receiving your ticket – the parking ticket will become due and payable. Additional fees and penalties may be added if the ticket is not paid by the due date. Learn more at vaughan.ca/parking. 

5. How can I stay informed about what’s happening in my neighbourhood?

The best way to know what’s going on in Vaughan is through the Mayor and Members of Council’s eNewsletters!

These eNewsletters provide timely information and news from your community. Topics can include events, weather alerts, engagement opportunities, disruption notices, Public Meetings, community programs and so much more. And since news is distributed directly from your Mayor, local Ward Councillors or Regional Councillors, the information you receive will be specific to the area you live in. 

Visit vaughan.ca/subscribe to sign up for your preferred eNewsletters today and start getting news sent straight to your inbox! Need help? Watch this video for step-by-step instructions. Not sure which ward you live in? View a map of Vaughan’s current ward boundaries.

For updates and news as they happen, subscribe to Vaughan News and follow the official corporate channels on X, Facebook, Instagram and LinkedIn.