Home Projects Reports Projects reports Year 3 Key Results - 2018-2022 Term of Council Service Excellence Strategic Plan (PDF) Year 2 Key Results - 2018-2022 Term of Council Service Excellence Strategic Plan (PDF) Year 1 Key Results - 2018-2022 Term of Council Service Excellence Strategic Plan (PDF) Additional Resources 2014-2018 Term of Council Strategy Citizen Satisfaction Survey Committees and Boards Members of Council Office of Transformation and Strategy Performance Dashboard Reading the Service Excellence Map Reports Strategic Priorities Related Links 2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF) Video: 2018-2022 Term of Council Service Excellence Strategic Plan