You asked, we answered

Have a question about a service in Vaughan? Want to know more about a City program? The Service Vaughan team is standing by ready to respond to your inquiries. The City of Vaughan’s contact centre can be reached by phone at 905-832-2281 (toll free at 1-844-832-2112), email at service@vaughan.ca, online at vaughan.ca/ServiceVaughan or in person at Vaughan City Hall (2141 Major Mackenzie Dr.).

Every month, the City releases a series called ‘You Asked, We Answered,’ where common questions received and responded to by Service Vaughan are highlighted. 

Below are the top five inquiries from June: 

1. When are my final property taxes due and how can I pay them?

The final 2024 property tax bills for residential and non-residential properties have been mailed to all property owners. The payment due dates are:

• First instalment – Monday, July 29

• Second instalment – Wednesday, Aug. 28

• Third instalment – Thursday, Sept. 26

As all City facilities are cashless, here’s how you can pay the final property tax bills:

• Pre-authorized payment plans, including a six-instalment or a 10-instalment option.

• Post-dated cheques, made payable to the City of Vaughan that correspond with the amounts, roll number and due dates printed on the tax stubs.

• Financial institutions, either in person, through the bank machine, online or via telephone.

• At Vaughan City Hall, placed in marked drop-off boxes at each entrance.

• By mail, with a cheque payable to the City of Vaughan and sent in the return envelope enclosed with the tax bill.

Didn’t receive your bill? If you did not receive your final tax bill in the mail, contact the City immediately at 905-832-2281 or service@vaughan.ca. Failure to receive a tax bill does not exempt you from paying property taxes – late payment penalties will be added.

To learn more about each payment option, visit vaughan.ca/PropertyTax.

2. Are there off-leash dog parks in Vaughan?

The City has many off-leash dog parks for your furry friend to enjoy! The newest off-leash dog park is now open in Woodbridge, located within Giovanni Caboto Park at 75 Matthew Dr. You can find other locations across Vaughan, including: 

• Concord/Thornhill Regional Park (299 Racco Pkwy)
  • This park is undergoing improvements; however, part of the off-leash area remains open for public use. Visit vaughan.ca/DisruptionsAndClosures to learn more.

• Legion Park (70 Legion Court Rd.) 

• Mackenzie Glen District Park (220 Cranston Park Ave.) 

• Matthew Park (1 Villa Royale Ave.)

• Sugarbush Heritage Park (91 Thornhill Woods Dr.)

All off-leash dog areas in Vaughan are secured, fenced-in spaces where dogs and their families can get exercise outdoors, socialize and roam free – safely. Each of the City’s off-leash areas has a locked gate and is accessible only to those who want to enter. This fenced area is always separated from playgrounds and other park facilities. These spaces enable dogs, their families and park visitors to safely co-exist and enjoy all that Vaughan’s outdoor amenities have to offer. Watch this video to learn more.

Visit vaughan.ca/DogPark for more information.

3. Where can I report garbage or litter in parks and other public spaces?

Keeping Vaughan’s parks and trails clean is a team effort. If you witness illegal dumping or littering, please report it to Service Vaughan at 905-832-2281 or service@vaughan.ca. You can also report litter online.

For the safety and well-being of everyone in the community, littering and dumping are prohibited under the City’s Littering and Dumping By-law 103-2020 (PDF). Littering and illegal dumping may be subject to a fine of at least $500.

4. How can I register my kids for summer camps or recreation programs?

The City’s summer camps, recreation programs, learn-to-swim lessons and aquatic leadership courses are underway, and there is still time to register! Limited spots are available. Visit vaughan.perfectmind.com to book your child’s spot today!

Camps run on a one- or two-week session over nine weeks until the end of August. For more information, visit vaughan.ca/camps.

Online registration for recreation programs, learn-to-swim and aquatic leadership courses is available through vaughan.perfectmind.com until 7 a.m. on the day of the first class, after which, in-person registration may be requested for select programs by visiting any City community centre. Take a peek at the Summer Recreation eGuide for various programs for residents of all ages and abilities. For information about summer swim lessons and aquatic leadership programs, visit vaughan.ca/swim.

If you require assistance creating an online registration account or registering, call Service Vaughan at 905-832-2281, email rec@vaughan.ca or visit your local community centre.

5. How do I dispute my parking ticket?

You can dispute a parking ticket online or by phone. Here’s how:

• Online: Complete the Administrative Monetary Penalty Screening form and upload any supporting documents or photos within 15 days of receiving your ticket. You will need the Penalty Notice Number to complete the form. If you are not the registered vehicle owner, you will need to upload a letter of authorization to dispute a ticket on the owner’s behalf. The screening officer will review your online submission and provide a decision to you by email.

• Phone: Request a screening appointment within 15 days of receiving your ticket by emailing parking.permit@vaughan.ca or calling Service Vaughan at 905-832-2281. If you are not the registered vehicle owner, indicate so and provide a letter of authorization to dispute a ticket on the owner’s behalf. During your appointment time, you will receive a call to dispute your ticket. The screening officer will consider any evidence provided and issue a decision.

If you do not contact the City – by submitting a dispute form online, emailing or calling within 15 days of receiving your ticket – the ticket will become due and payable. Learn more at vaughan.ca/parking. 

If you have questions about a City matter, call Service Vaughan at 905-832-2281 or visit vaughan.ca. 

For updates and news as they happen, subscribe to Vaughan News and follow the official corporate channels on X, Facebook, Instagram and LinkedIn.