Damaged property following City work?

Report it to Service Vaughan by phone, email or online 

City of Vaughan crews work around the clock to build and maintain our community – whether it be snow plowing, road rehabilitation, sidewalk maintenance and so much more. 

While unintentional, sometimes damages occur to private boulevards, curbs, driveways, interlocking, sprinklers, landscaping or sod. If recent infrastructure work impacted your property, here’s how you can report damages to the City: 

Call 905-832-2281. 

Service Vaughan’s regular business hours are Monday to Friday from 8:30 a.m. to 7:30 p.m. A Citizen Service Representative will report the issue for investigation and resolution. Afterhours, a live agent is available to respond to municipal emergencies. 

Email service@vaughan.ca. 

This inbox is monitored Monday to Friday from 8:30 a.m. to 4:30 p.m.

Report it online at vaughan.ca/ServiceVaughan.

You can report damages 24-7 online through the City’s reporting platform. Select the category of relevance and follow the prompts to begin. 

All matters are handled in priority sequence with repair work typically scheduled starting in the spring, as appropriate, when weather permits. 

Of note, cut cables and utility service disruptions are managed by the service provider. Please reach out to them directly to report impacts. 

For more information, visit vaughan.ca/ServiceVaughan.

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