Vaughan wants to hear from you

June 12, 2018 1:00 p.m.

​Residents will be asked to complete Citizen Survey about City services

Did you know the City of Vaughan offers more than 200 programs and services? From cleaning parks and waste collection to recreation programs and fire services, everything the City does is to benefit residents and businesses who chose to make Vaughan home.

Starting next week, Ipsos will conduct 800 telephone surveys on behalf of the City. Those who are randomly selected are encouraged to participate in this important questionnaire as public input is a key driver for decision-making. The calls will be placed between the hours of 5 p.m. and 9:15 p.m., and it will take approximately 12-15 minutes to complete the survey.
 
Residents can also complete an online version of the Citizen Survey. It will be available at vaughan.ca/CitizenSurvey starting Monday.
 
Since 2007, Vaughan has conducted a Citizen Survey to gather input from residents on quality of life, delivery of City services, use of tax dollars, and communications and digital services. With a commitment to Service Excellence, the City values the feedback and opinions of its residents so that it can improve what matters most to people.
                            
QUOTE
 
“Quality of life is important to city-building and is at the heart of everything Council, the administration and our entire team of professionals do every day in the City of Vaughan. Our commitment has always been to respect citizens’ hard-earned tax dollars and deliver outstanding programs and services that residents rely on. The Citizen Survey plays an important role in developing and improving the citizen experience. It is vital that residents engage in this process so that we can continue to make Vaughan the place to be. Guided by sound principles that are aligned to solid values and beliefs, we are constantly driven to aim higher in the pursuit of excellence. Our dedication to public service inspires us to continue to achieve great things and build a strong community for now and the future. We look forward to hearing directly from our fellow citizens.”
-Mayor Maurizio Bevilacqua
 
QUICK FACTS
 
  • Since 2007, the City has conducted citizen surveys to assess citizen satisfaction with existing programs and services, and to prioritize issues in order to improve municipal service delivery.
  • In 2016, 97 per cent of residents found quality of life to be either good or very good.
  • Some of the highest-rated services in Vaughan are:
    • Fire services – 99 per cent satisfaction rating
    • Vaughan Public Libraries – 97 per cent satisfaction rating
    • Arts and culture – 92 per cent satisfaction rating
    • Recreation and fitness programs – 91 per cent satisfaction rating
    • Garbage, recycling, organics and yard waste collection – 91 per cent satisfaction rating
  • The 2017 Momentum Report highlights the progress Vaughan Council has made on its strategic goals including roads and transit, the Vaughan Metropolitan Centre (the city’s new downtown), re-establishing the urban tree canopy and the Lobbyist Registry.
 
LEARN MORE
 
  • City of Vaughan 2018 Citizen Survey webpage
  • City of Vaughan 2016 Citizen Survey report (PDF)
  • City of Vaughan website
 
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