Your city, your voice

How do you feel about the City of Vaughan’s programs and services? Now is your chance to share your feedback through the City’s Citizen and Business Surveys! Whether you’re a resident or small business owner, your input will help shape the future of our programs and services and ensure they continue to meet your needs. 

To help prepare you to get involved, here’s everything you need to know:

Citizen Survey

Check your mailbox! Twenty-thousand Vaughan households have been randomly selected to receive an invitation in the mail to complete the 2024 Citizen Survey. Each invitation includes a link and unique access code, ensuring residents can only participate in the survey online once. A 1-800 number is provided for those who prefer to complete the survey by phone or require an alternate format. The mail-to-online methodology is a growing best practice that produces better response rates and offers all households an equal chance of inclusion in the research.

If you do not receive a mailed invitation, you can still participate! A separate version of the survey is available at vaughan.ca/CitizenSurvey until Tuesday, Nov. 19. This survey is open to everyone – you do not need an access code. Contact accessibility@vaughan.ca if you require an alternate format to complete this survey.

The results from this survey will help ensure the City continues to offer a range of programs and services to meet the needs of the growing community and empower Vaughan Council and the administration to prioritize solutions that improve municipal service delivery. Your responses will also determine how the City shares important updates to keep you informed and maintains the exceptional quality of life and standard of living in Vaughan.  

The Citizen Survey is typically conducted every two years by a third-party agency. The 2024 survey is being administered by Ipsos. By leveraging a market research company, the City can collect data with a high degree of statistical confidence, meaning the results are an accurate representation of the Vaughan population.

The survey results will be published at vaughan.ca/CitizenSurvey after the results have been analyzed and reported on.  

Business Survey

The City is also launching the 2024 Business Survey to understand the values and perceptions of local businesses on the economic climate, challenges and opportunities, as well as their overall satisfaction with the delivery of programs and services to support Vaughan’s economic growth and development.

The Business Survey will be administered to 350 randomly selected businesses of various sizes and industries. It will be conducted through a mixed-method approach using telephone interviews and mail-to-online surveying.

If your business does not receive a call or mailed invitation, you can still complete the Business Survey online at vaughanbusiness.ca/BusinessSurvey until Tuesday, Nov. 19. Contact accessibility@vaughan.ca if you require an alternate format to complete this survey.

Vaughan’s business and job growth are fundamental to the city’s economic vitality. With more than 19,700 companies employing nearly 220,000 people, Vaughan’s economic base is the largest employment centre in York Region – both in terms of establishments and employment. The City’s Business Survey will help gauge whether local businesses are growing, declining or stagnating; understand planned investments and readiness for change; determine factors that influence business operations and growth, and more. 

For updates and news as they happen, subscribe to Vaughan News and follow the official corporate channels on X, Facebook, Instagram and LinkedIn.