Vaughan reaffirms commitment to Service Excellence

March 19, 2019 3:00 p.m.

​Council endorses Strategic Plan to serve as map for the next four years and beyond

Today, Mayor Maurizio Bevilacqua and Members of Council approved the 2018-2022 Term of Council Service Excellence Strategic Plan, which will guide the City of Vaughan as it builds on the tremendous success and momentum that have been achieved throughout the past eight years.   
 
This plan – which reinforces the City’s mission, vision, values and strategic priorities – will direct the work undertaken by Vaughan’s professional administration to successfully go above and beyond to implement Council-approved city-building initiatives throughout the next four years. This will include a focus on nine key areas: transportation and mobility; city building; environmental stewardship; active, safe and diverse communities; economic prosperity, investment and social capital; good governance; citizen experience; operational performance; and staff engagement.
 
Through this plan, the City will continue to strive to be a city of choice for both residents and businesses. That will include working to maintain the quality of life in Vaughan, which 97 per cent of residents agree is good, according to the 2018 Citizen Satisfaction Survey. It will also focus on enhancing the citizen experience, which received positive responses from residents as well – 91 per cent are pleased with the overall delivery of City services and an overwhelming majority of Vaughan residents believe they get good value for their tax dollars.
 
The Mayor and Council also recently approved the 2019 Budget and 2020-2022 Financial Plan, which is closely aligned with the Strategic Plan. Both are citizen-centred and demonstrate the goal of transformational city-building and moving the city forward while delivering services more effectively and efficiently.
 
QUOTE
 
“The foundation of building a great city – one where people want to raise a family, start a business and celebrate all of life’s milestones – begins with planning. It takes hard work, dedication and a sound, transparent approach. The 2018-2022 Term of Council Service Excellence Strategic Plan provides us with that basis from which we will continue to grow and evolve while always putting our residents first. Our city-building initiatives are grounded by a framework that is rooted in the principles of service excellence, and the positive results speak for themselves. We have a subway connected to the heart of our new downtown, the Vaughan Metropolitan Centre; Canada’s first state-of-the-art smart hospital, Mackenzie Vaughan Hospital, will soon be complete; we recently welcomed Niagara University, the first university in Vaughan and York Region; and Phase One of the new 900-acre North Maple Regional Park is complete. Our potential is being realized, and this Strategic Plan positions us to continue to meet the needs of our residents, businesses and visitors while delivering Service Excellence. As Mayor, it is my promise to you that this is only the beginning – our future is extremely bright.”
- Mayor Maurizio Bevilacqua
 
QUICK FACTS
 
  • The City of Vaughan’s vision, mission and values are entrenched in the 2018-2022 Term of Council Service Excellence Strategic Plan:  
    • Vision: A city of choice that promotes diversity, innovation and opportunity for all citizens, fostering a vibrant community life that is inclusive, progressive, environmentally responsible and sustainable.
    • Mission: Citizens first through Service Excellence.
    • Values: Respect, Accountability and Dedication
  • In addition to the vision, mission and values, the Strategic Plan was shaped by a number of factors: the 2018 Citizen Satisfaction Survey results, the 2018 Business Sector Survey results, the 2018 Employee Engagement Survey results, the 2019 business plans from each portfolio, office and department, the 2019 Budget and 2020-2022 Financial Plan, and the priorities identified by the Mayor and Members of Council.
  • The Strategic Plan is best illustrated through a map – which has many “stops” along the way. The blue icons (or “stops”) represent the external Term of Council Strategic Priorities, while the green icons represent the internal Service Excellence Strategic Priorities. The mixed blue/green icon for Good Governance represents the “transfer station” bridging the City’s internal and external initiatives. This is not a linear map in which each strategic priority is done in sequence. Rather, each area is equally important and conducted simultaneously.  
  • Measuring the progress that is being made on this Strategic Plan is a priority. Annual progress reports will be provided to Members of Council and the community every March, from 2020 to 2023. The annual reports will include current performance measures as well as milestones and achievements.
  • The Strategic Plan will continue to be integrated within the budget process, business plans and staff goals.
 
LEARN MORE
 
 
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